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Yankee Gas and CL&P Partner with AllConnect

New program can save customers time and money

MEDIA CONTACT: Tricia Taskey Modifica Mitch Gross
Office: (860) 665-4605 (860) 665-5221

BERLIN, Conn. - July 24, 2013 - 

Yankee Gas and Connecticut Light & Power today announced a partnership with the Atlanta-based company Allconnect to launch the Allconnect Move Advisor Service program which will offer personalized assistance with home services to Yankee Gas and CL&P customers.

The program allows customers looking to transfer or establish service to speak with an Allconnect Home Service Advisor to review several home services options specifically available at their new address – including satellite or cable TV, internet, phone and home security systems. The advisor also schedules installation, providing end-to-end service.

“Prior to our recent merger, NSTAR customers were already experiencing the benefits of Allconnect. Due to the success of that program, we’re excited to introduce it to our customers in Connecticut,” said Penni Conner, Senior Vice President and Chief Customer Officer of Northeast Utilities, parent company of Yankee Gas, CL&P and NSTAR. “Allconnect’s approach improves customer satisfaction, which is a core component of our commitment to customers.”

Allconnect reaches more than 50 million households throughout the U.S. and is the national leader in connecting utility customers with essential home services. The partnership with Northeast Utilities, New England’s largest energy delivery company and Fortune 500 member, extends Allconnect’s reach and adds Connecticut to its expanding footprint.

“Allconnect has a proven track record of assisting movers during a critical time in their life, which increases their satisfaction and perception of their utility,” said Mark Miller, CEO of Allconnect. “We are pleased to add Yankee Gas and CL&P to our growing roster of utility partners and provide a service to their customers that will exceed their expectations.”

To learn more about the Allconnect option, Yankee Gas customers should call 800-989-0900 and CL&P customers should call 800-286-2000 to speak with the Customer Care team.

Yankee Gas, a Northeast Utilities company (NYSE:NU) is Connecticut's largest natural gas distribution company, serving more than 205,000 customers in 71 cities and towns. For more information, please visit www.yankeegas.com, like us on Facebook (facebook.com/YankeeGas) and follow us on Twitter @YankeeGas.

Connecticut Light & Power (CL&P), a Northeast Utilities company (NYSE: NU), transmits and delivers electricity to 1.2 million customers in 149 cities and towns. For more information, please visit www.cl-p.com, like us on Facebook (facebook.com/CTLightandPower) and follow us on Twitter @CTLightandPower.

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