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Filing a Damage Claim

If you believe that Yankee Gas may be liable for an incident of damage to your home or property, you may file a claim for losses by calling Customer Service at 1-800-989-0900.

A representative will record your information and a claim submission form or other notification will be mailed to you within 24 hours of the next working day. Please complete the form, following the directions in the cover letter, and include all requested documents. Return it along with your proofs of loss (e.g., photos, invoices, repair bills, estimates) to the address listed on the form.

Please note: Yankee Gas, like all other utilities, cannot guarantee continuity of service. This is contained in our Tariff  (PDF) which is filed with and approved by the State of Connecticut. Therefore, Yankee Gas will not be liable for damages caused by certain occurrences that are beyond our control.

Some common causes of claims for which Yankee Gas is not liable are:

  • Weather-related conditions (ice, extreme temperatures)
  • Equipment failure
  • Damage to Yankee Gas equipment by external causes (motor vehicle accidents, trees, construction activity)

You may wish to contact your insurance company as you may be afforded coverage under your homeowner’s insurance or other policy.

Completing the claim form is not a guarantee of payment. Upon Yankee Gas’ receipt of the completed claim form and proofs of loss, your claim will be assigned to a claims adjuster, who will investigate your claim and determine if there is any liability on the part of Yankee Gas.

It is the policy of Yankee Gas to respond to claims promptly and fairly. We evaluate each claim based upon the information provided and our investigation, which may involve the review of records, interviews of employees or witnesses, and a technical evaluation. The length of time this process takes is dependent upon the complexity of the incident. Our goal is to reach a final decision on most claims within 45 days. However, if there are complex issues involved or if we need additional information, the process may take longer.

Upon completion of the investigation, we will either call you or send a letter with our conclusion. If Yankee Gas accepts liability for a property damage claim, we will reimburse you for either the repair cost or the actual cash value, whichever is less.