Do not attempt to fix or repair any gas appliance or equipment.  Call a licensed plumber, repairman or other qualified technician.
You are not currently logged in.

Winter Protection Program Ends May 1 Have You Called to Make a Payment Arrangement? CL&P and Yankee Gas remind customers not to wait - call today

MEDIA CONTACT: Mitch Gross, CL&P Karen Samide, Yankee Gas
Office: (860) 665-5221 (860) 665-5353
After Hours: (800) 789-2290 (800) 789-2290

BERLIN, Conn. - April 20, 2011 - 

Connecticut Light & Power (CL&P) and Yankee Gas remind customers that the companies' Winter Protection Program for 2010-2011 is scheduled to end on May 1. CL&P and Yankee Gas customers with an outstanding balance should call as soon as possible to make payment arrangements.

CL&P and Yankee Gas are willing to work with customers who are having financial difficulties. CL&P customers should call (800) 286-2828 or

(860) 947-2828 in the Hartford and Meriden calling areas to make payment arrangements. Yankee Gas customers should call (800) 438-2278. The companies will do everything they can to avoid shutting off customers for nonpayment.

"The last thing we want to do is disconnect service to a customer," said Sharon Eberman, director of Customer Experience Operations for CL&P and Yankee Gas. "May 1 is almost here. Please don't wait. There are programs and services available. Now is the time to contact us to work out a payment schedule so that your electric or gas service won't be shut off."

The Winter Protection Program is one of several programs CL&P and Yankee Gas offer those with financial challenges. The Matching Payment Program, Budget Billing and NUSTART are also available.

CL&P and Yankee Gas also work year-round with social service providers and agencies to educate customers about programs available, such as the Connecticut Energy Assistance Program (CEAP). CEAP provides financial assistance to help Connecticut's limited income residents pay their heating bills. As an example, a household with an income below 150 percent of the federal poverty level guidelines ($33,075 for a family of four) would qualify for CEAP. Households with elderly or disabled members qualify for CEAP with incomes at or below 200 percent of the federal poverty level ($44,100 for a family of four).

Call 2-1-1 for information on where to apply locally for energy assistance and learn about other assistance programs to help with energy bills. The deadline to apply for energy assistance through CEAP is also May 1. Operation Fuel will open up an emergency assistance program for gas and electric customers on May 1.

Yankee Gas is Connecticut's largest natural gas distribution company, delivering clean, efficient, safe and reliable natural gas to more than 205,000 customers in 71 cities and towns. Yankee Gas is a Northeast Utilities company (NYSE: NU). For more information, please visit www.yankeegas.com.

# # #