Helping Customers Guard Against Scams
Most scams threaten customers with disconnection of electric service if they do not make a same-day payment. Here are some recent examples:
- Callers say they represent the Billing Department and tell customers their power will be shut off if they don’t make a payment by midnight.
- Callers instruct customers to make a payment by purchasing a “Green Dot” VISA card. Customers are then asked to call another phone number where information is obtained from the credit card and the monetary value is removed.
- A business customer reported receiving a call advising him that “the system crashed after the hurricane” and that they would need to make a payment over the phone to maintain service. Other callers told customers we did not receive payment because of the hurricane, so we will disconnect their service immediately unless they make a payment.
- A caller told a customer that there is a problem with the meter, and she is being overcharged. The caller instructed the customer to purchase a prepaid credit card for $200. The caller then called back later and advised the customer that the payment isn't showing up, so she needs to purchase another card for $300. The caller assures the customer we will fix the meter and refund the money.
You can always call us directly at 1-800-989-0900 to confirm any offers or requests. In addition, please remember:
- Never provide personal financial information to any unsolicited individual, in person, on the phone, or online, even if the individual seems legitimate. Call us at 1-800-989-0900 to confirm any offers or requests.
- We would never ask you to purchase prepaid cards. You have multiple, convenient options to pay your bills, including direct debit, check, credit card and cash. All payment options are listed here.
- Customers who are scheduled for disconnection due to nonpayment receive written notice that includes the actions they can take to maintain service.
- All employees carry company-issued identification, and any electrical contractors working with us carry documentation explaining the nature and location of their work. Customers can always call us to verify this information.
- Be sure to report any incidents of potential fraud or identity theft to local law enforcement.
- Please share this information with your family, friends and neighbors. Let’s work together to make it difficult for scammers to succeed.
- You can verify callers are legitimate by asking for some basic information about your account. YG will always be able to provide the name on the account, the account address, and the exact past due balance. If the caller cannot provide that information, the call is not from us.
- Remember that we do not make unsolicited house visits except in certain instances:
- if there is collections activity for past due balances (which includes written advance notice for any customer scheduled for disconnection).
- if we need access to our equipment to ensure safe and effective operation.
- if there is a safety concern.
- You can always call us directly at 1-800-989-0900 to confirm any offers or requests.