| Department & Inquiries |
Contact / E-mail |
Phone |
Common Requests |
|
Billing |
Customer Service
customerservice@yankeegas.com |
1-800-989-0900 |
Charges & payments related to your bill
Copy of your bill
Receipt of customers' bills (if payment agent)
Change to your mailing address
Billing issues
Refunds
|
Customer Information -
Wire Transfer |
Cheryl Gervais
gervacl@nu.com
Elaine Somes
someset@nu.com
|
860-607-6203
860-607-6228 |
Banking instructions for Wire Transfer
Scheduling Date for Wire Transfer
Receipt of Wire Transfer
Electronic file containing the appropriate customer accounts for posting the monies |
Customer Measurement -
Telemetering
Installation
Inaccurate Reads |
David Weeden
weededm@nu.com |
203-317-4407 |
Date for Metscan to be installed
Investigation for bad customer read or no usage
Customer do's and don'ts for Metscan installation
Specifics as to phone problems associated with Metscan installation |
| Gas Nominations |
Lori Reno renoll@nu.com
Ginny Pia
piagv@nu.com |
860-665-5937
860-665-5926 |
Nomination deadlines (FOM, subsequent & intra-day)
Review of discrepancies between nominations & deliveries
Details pertaining to correct procedures for nominating on the Yankee Gas system |
Transportation Services -
Enrollment
Status Reports
Monthly Update
Report (MUR) |
John Henry henryjw@nu.com |
860-665-6223 |
Processing of Gas Operator Switch Form
Customer usage not available at Yankee Gas Web site
Customer meter number
Inquiries regarding customer enrollment or switches (firm and interruptible service customers) |
Transportation Services -
Imbalance
Trading |
John Henry henryjw@nu.com
|
860-665-6223 |
Commencement & deadlines
Trade results
Inquiries related to the imbalance trade process |
Transportation Services -
Pool Usage
Report |
John Henry henryjw@nu.com
|
860-665-6223 |
Changes to contact name/e-mail address for receipt of daily pool usage report
Investigation into why daily usage report is not being received
Information regarding why customer's usage not appearing in pool |
| Transportation Services - Rates/Regulatory |
Lisa Cullen
cullelm@nu.com |
860-665-5947 |
Explanation of rates and riders that impact the firm transportation program
Interest or status of becoming an approved third party gas supplier on the Yankee Gas system |
