| Department & Inquiries |
Contact / E-mail |
Phone |
Common Requests |
|
Billing |
CustomerService@yankeegas.com |
800-989-0900 |
Charges & payments related to your bill
Copy of your bill
Receipt of customers' bills (if payment agent)
Change to your mailing address
Information regarding why customer's usage not appearing in pool
Billing issues
Refunds |
Customer Information -
Wire Transfer |
Carol Ramos ramosc@nu.com |
860-607-4919 |
Banking instructions for Wire Transfer
Scheduling Date for Wire Transfer
Receipt of Wire Transfer
Electronic file containing the appropriate customer accounts for posting the monies |
Customer Measurement -
Telemetering Installation
Inaccurate Reads |
Raymond Begey begeyra@nu.com |
203-317-4407 |
Date for Metscan to be installed
Investigation for bad customer read or no usage
Customer do's and don'ts for Metscan installation
Specifics as to phone problems associated with Metscan installation |
| Gas Nominations |
Lori Reno renoll@nu.com
Ginny Pia piagv@nu.com |
860-665-5937
860-665-5926 |
Nomination deadlines (FOM, subsequent & intra-day)
Review of discrepancies between nominations & deliveries
Details pertaining to correct procedures for nominating on the Yankee Gas system |
Transportation Services -
Enrollment
Status Reports
Monthly Update Report
(MUR) |
John Henry henryjw@nu.com |
860-665-6223 |
Processing of Gas Operator Switch Form
Customer usage not available at Yankee Gas Web site
Customer meter number
Inquiries regarding customer enrollment or switches (firm and interruptible service customers) |
Transportation Services -
Imbalance Trading |
John Henry henryjw@nu.com
|
860-665-6223 |
Commencement & deadlines
Trade results
Inquiries related to the imbalance trade process |
Transportation Services -
Pool Usage Report |
John Henry henryjw@nu.com
|
860-665-6223 |
Changes to contact name/e-mail address for receipt of daily pool usage report
Investigation into why daily usage report is not being received |
| Transportation Services - Rates/Regulatory |
Jay Fletcher fletcjv@nu.com |
860-665-5933 |
Explanation of rates and riders that impact the firm transportation program
Interest or status of becoming an approved third party gas supplier on the Yankee Gas system |
