Get Energy Assistance
If you or your family has limited income, and is having trouble keeping up with winter heating bills, you may be eligible to receive energy assistance. Please see the federal income guidelines (PDF) for Connecticut residents to determine whether or not you may qualify.
When to Apply
Households can apply for energy assistance from November 1st - May 1st. Contact your local Community Action Agency (CAA) by phone for an appointment. Application date may be extended. For more information, Call INFO-LINE at 211.
Programs and Services
Yankee Gas cares about our customers and makes great efforts to accommodate your needs. We recognize that some customers face special challenges, such as very limited incomes, language barriers and/or physical disabilities. Whatever the need, Yankee Gas is here to help. Below are the programs and services Yankee Gas offers to help our customers in every way we can.
| Assistance Programs | Program Features | Participation | Contact Information |
|---|---|---|---|
| Winter Protection Plan | Utility service cannot be disconnected to hardship customers for nonpayment from November 1 through May 1. | All Yankee Gas heating customers whose income is at or below 200% of the federal poverty level (FPL), who are receiving state income assistance, or are unemployed with up to 300% FPL | Call Yankee Gas Credit Center at 1-800-438-2278 |
| Third Party Notification | Correspondence, including a copy of a customer’s bill, is forwarded to a third person (a friend, relative or neighbor) who can remind the customer that a bill is due or past due. Third party is not responsible for payment. | Any customer, particularly elderly or those who have language barriers, who may need assistance interpreting correspondence | Call Yankee Gas Credit Center at 1-800-438-2278 |
| Home Energy Solutions - Income Eligible Program | Free energy-efficiency program to help residential customers lower energy use through air sealing, insulation, heating and appliance evaluations and energy-saving devices. | Income eligible Yankee Gas customers | Call 1-877 WISEUSE (1-877-947-3873) |
| Department of Social Services (DSS) Weatherization Program | Community Action Agencies provide weatherization and conservation services, with a federally funded program. | Households who meet the eligibility guidelines for CEAP | Contact local Community Action Agency or DSS Energy Hotline at 1-800-842-1132. |
| Special Payment Arrangement Programs | Program Features | Participation | Contact Information |
|---|---|---|---|
| Matching Payment Program | Forgiveness of past-due balances | Yankee Gas heating customers who: - Apply and qualify for energy assistance towards their bill - Make and keep a payment arrangement | Call Yankee Gas Credit Center at |