Contacts
| Department & Inquiries | Contact / E-mail | Phone | Common Requests |
|---|---|---|---|
| Billing | Customer Service | 1-800-989-0900 | Charges & payments related to your bill Copy of your bill Receipt of customers' bills (if payment agent) Change to your mailing address Billing issues Refunds |
| Customer Information - Wire Transfer | Tom Denisky | 860-728-4642 | Banking instructions for Wire Transfer Scheduling Date for Wire Transfer Receipt of Wire Transfer |
| Customer Information - Wire Transfer | Cheryl Gervais Elaine Somes | 860-607-6203 860-607-6228 | Electronic file containing the appropriate customer accounts for posting the monies |
| Customer Measurement - Telemetering Installation Inaccurate Reads | David Weeden | 203-317-4407 | Date for Metscan to be installed Investigation for bad customer read or no usage Customer do's and don'ts for Metscan installation Specifics as to phone problems associated with Metscan installation |
| Gas Nominations | Lori Reno | 860-665-5937 | Nomination deadlines (FOM, subsequent & intra-day) Review of discrepancies between nominations & deliveries Details pertaining to correct procedures for nominating on the Yankee Gas system |
| Transportation Services - Enrollment Status Reports Monthly Update Report (MUR) | Jani DeMichele | 860-665-2444 | Processing of Gas Operator Switch Form Customer usage not available at Yankee Gas Web site Customer meter number Inquiries regarding customer enrollment or switches (firm and interruptible service customers) |
| Transportation Services - Imbalance Trading | Jani DeMichele | 860-665-2444 | Commencement & deadlines Trade results Inquiries related to the imbalance trade process |
| Transportation Services - Pool Usage Report | Jani DeMichele | 860-665-2444 | Changes to contact name/e-mail address for receipt of daily pool usage report Investigation into why daily usage report is not being received Information regarding why customer's usage not appearing in pool |
| Transportation Services - Rates/Regulatory | Lisa Cullen | 860-665-5947 | Explanation of rates and riders that impact the firm transportation program Interest or status of becoming an approved third party gas supplier on the Yankee Gas system |
Corporate Address:
107 Selden Street
Berlin, CT 06037
Fax Numbers:
Transportation Services: (860) 665-6246
Gas Nominations: (860) 665-6246
Customer Measurement: (203) 317-4454
Large Customer Billing: (860) 607-6157